Privacy Policy

Information We Collect

We gather information that enables us to deliver, personalise, and improve your experience. This includes details you provide directly when creating an account, making deposits, or contacting our support team.

Personal Information

Personal information may include your full name, date of birth, residential address, email address, telephone number, and payment details. We also collect identification documents required to verify your account and comply with legal obligations.

Usage and Technical Data

When you visit our website or use our platform, we automatically collect certain technical information such as your IP address, browser type, device identifiers, pages visited, and time spent on the site. This data helps us understand how our services are used and resolve technical issues.

How We Use Your Information

We use the information we collect for several legitimate purposes. These include processing transactions, verifying your identity, managing your account, providing customer support, sending important service communications, and improving our games and website functionality.

With your consent where required, we may also use your information to send promotional offers, newsletters, and personalised gaming recommendations that we believe may interest you. You can adjust these preferences at any time through your account settings.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share data with trusted service providers who assist us in operating our business, including payment processors, identity verification agencies, hosting providers, and marketing partners. These companies are contractually obligated to protect your information and use it only for the purposes we specify.

Information may also be disclosed when required by law, regulation, or court order, particularly to comply with gaming authorities, financial regulators, or anti-money laundering requirements in Canada and other jurisdictions where we operate.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, analyse traffic, and prevent fraud. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our services.

We work with reputable analytics and advertising partners who may place cookies on our site to help us understand user behaviour and deliver relevant content.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure servers, access controls, and regular security reviews. While no system is completely infallible, we continuously work to maintain a high standard of data protection.

Your Rights and Choices

You have the right to access, correct, or delete your personal information in accordance with applicable privacy laws. You may also withdraw consent for certain processing activities or object to how we use your data. To exercise these rights, please contact our support team. We will respond to your request within the timeframes required by law.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once retention is no longer needed, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Continued use of our services after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our privacy team at [email protected]. We are committed to addressing your inquiries promptly and transparently.

This Privacy Policy was last updated on 15 March 2025.